Had a problem with your order? Let us know within 90 days – we’ll get on it right away.
Use our easy platform to upload your documents. We’ll handle the rest, start to finish.
We’ll work with the seller or bank to recover your money quickly – no stress, no back-and-forth.
From merchant contact to legal recovery, we handle it all.
Email, phone, or letter — we reach out directly.
We follow up to make sure they answer.
Our team negotiates a fast resolution.
You get regular updates on the progress.
You stay hands-free — we do all the talking, all the follow-up, all the stress.
We handle every conversation with the merchant — so you don’t waste a minute dealing with it yourself.
If the seller refuses to cooperate, we’ll help you recover your money through a secure bank refund process.
When friendly solutions fail, we step in with stronger actions to make sure you don’t lose your money.
From first contact to legal support, we’re with you the whole way. You’re never alone in the process.
Manage your claims quickly and efficiently.
Trustia helps you recover your money when something goes wrong after an online purchase — whether it’s a missing item, a refund that never came, or a seller that won’t answer. We take care of the process for you, from contacting the merchant to escalating legally if needed.
Disclaimer: Trustia is not a law firm, but we work closely with legal experts when necessary.
We handle all types of post-purchase issues:
No matter the value of the purchase, if there’s a problem — we’re here.
We’ve got you covered. If the seller still doesn’t cooperate, we’ll work with our partner law firms to take things further. You don’t need to do a thing — we manage everything on your behalf.
Please note: Trustia covers legal costs up to $200. Beyond that, we’ll discuss the options with you first.
Simple claims are often solved within a few days. Legal or complex cases can take longer — but we’ll keep you informed the whole way.
Good to know: 85% of cases are resolved within days.
To process your case, we may ask for:
Not yet. For now, Trustia operates exclusively in the United States. We’re working on expanding to other countries soon — stay tuned!
Absolutely. Even if you’ve reached out on your own, we can step in to take over, follow up professionally, and escalate if needed.
Because we make it easier, faster, and more effective. We manage all the back-and-forth, follow-up, and legal steps if necessary — saving you time and increasing your chances of a successful refund
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